Frequently Asked Questions
- Does your program cover the total cost of the vet bill?
No, while each situation is different, so is the amount of the cost. As you know veterinary care can get well into the hundreds and thousands of dollars. So that we can help as many dogs as we can, we only give grants up to $500. If the grant you receive from us is not enough to cover the total of your pet's health care needs, please visit our Financial Assistance Page back to top
- Do you have a phone number where you can be reached directly? How do I contact you?
Yes, we have a direct phone number, refer to our Contact Us page. It is important to know, Healthy Canines is an all-volunteer organization; we do not have set business hours. You may leave a voicemail message - all messages will be returned within 48 hours. For a faster response, please email us at firstname.lastname@example.org. back to top
- How does Healthy Canines fund its financial assistance program to pay for the grants?
Our Founder and Board Members self-fund our program, we set up fundraising pages on social media, we attend fundraising events and set up a booth to promote our cause and mission and we receive tax deductible donations from the public. The Founder and Board Members work full-time jobs and are NOT paid a salary from Healthy Canines. back to top
- How do I apply for assistance?
Please visit our Apply For Grant Page. back to top
- Do you help dogs in my state?
Healthy Canines provides financial assistance to Georgia residents only. We plan to extend our program in more states and eventually nationwide as we continue to grow. back to top
- Why do you only help dogs?
While our Founder, Kim, has an extreme love for all animals, she has a very special place in her heart for dogs. Additionally, Healthy Canines is a small 501(c)(3) nonprofit charitable organization. Although we wish we could help all animals, we're just not able to. back to top
- Will you help my Pit Bull?
Fun Fact! Our Founder, Kim, is a proud dog mom of two Pit Bulls named Cleveland and Bronx. Cleveland is the inspiration behind our program. Kim and her husband rescued Cleveland and Bronx from their local animal shelter. Healthy Canines does not discriminate against breed, age, weight or diagnosis. back to top
- Do you help with all types of health issues no matter the prognosis?
Healthy Canines provides financial assistance for all illnesses and injuries. However, we do not give grants for pets who have illness or injuries that will not make a full recovery and will not sustain a good quality of life. back to top
- Do you pay for spaying/neutering, dental, routine check-ups or vaccinations?
Healthy Canines does not pay for routine care. Please visit our Financial Assistance page for additional financial assistance organizations that do. back to top
- What is routine care?
Routine veterinary care is classified as spaying/neutering, vaccinations, parasite control, check-ups and routine dental care. back to top
- What is routine dental care?
Routine dental care includes dental cleaning with anesthesia, and may include extractions, as needed for the treatment of tartar, plaque and gingivitis. Non-routine dental care refers to the treatment of atypical dental conditions, such as fractured teeth, abscesses and oral masses. back to top
- Do you pay for euthanasia and cremation?
No, Healthy Canines pays for healthcare only. back to top
- Why do you need a diagnosis before I can apply for assistance?
Your dog must be in the care of a veterinarian for the illness or injury. The veterinarian must have a treatment plan in place before you apply for assistance. back to top
- What are diagnostics?
Diagnostics are tests, x-rays, bloodwork, MRI, CT scan, etc. to diagnose an illness or injury. back to top
- Do you pay for medication?
Yes, for prescription medication for illnesses or injuries. Excludes flea, tick and monthly heartworm medication. Please know, we will only pay for the first/initial fill of prescription medication. We do not pay for ongoing medication treatment. We do not pay for food. back to top
- Will you pay for a wheelchair for my dog?
Yes, Healthy Canines will assist with the cost of a wheelchair and other medical equipment. back to top
- How long does the application process take?
Once the online application and all of the required documentation are received from the applicant and treating veterinarian, the case file is reviewed. You will receive a response within 48 hours. back to top
- Do you only help low-income families?
No, Healthy Canines target audience are low-income families, active/inactive members of the Armed Forces, the elderly, the disabled and other eligible pet parents who meet our grant guidelines. back to top
- I receive government subsidies, do I qualify for a grant?
Yes! Pet Parent automatically qualify for a grant up to $500 if you receive any of the following government subsidies: Social Security Disability (SSDI); Supplemental Security Income (SSI); Unemployment Benefits; Public Assistance/Welfare; Medicare or Medicaid. You must provide proof that you receive any of the mention government subsidies.
NOTE: If you receive any of the government subsidies listed, the CareCredit requirement will be waived. You are NOT required to apply for or have a CareCredit account. back to top
- Do you help service dogs?
This is a tough one, but the short answer is no. According to the Americans with Disabilities Act (ADA) under Title II and Title III, service dogs are working animals, not pets. Although we struggle with the definition of a service animal, we consider them pets too. Handlers get attached to their fury helper just like we do. Because handlers are protected under the ADA, we are prohibited from asking for documentation as proof to verify the dog is a service dog. back to top
- What about emotional support, comfort and therapy dogs?
Yes, we do provide financial assistance for emotional support, comfort and therapy dogs. These dogs are not service animals under Title II and Title III of the ADA. You will be required to provide a copy of the certification of registration. You must have a registration number and listed in the database. We will check the US Animal Registry's Site. back to top
- Is my information protected?
Yes! You can rest assured that your personal and financial information is safe, as all submitted documentation is only accessed by the Healthy Canines team involved in the application process. All documents are shredded when no longer required. back to top
- Do you share my information?
No, Healthy Canines does not share or sell any of your personal information provided. back to top
- If I received assistance in the past, can I apply for assistance again?
Yes. Each application is reviewed on a case by case basis. If you have received assistance within a 12-month time period, we will review your case to determine the significance of your pet's health care needs. Otherwise, you will be placed on our waiting, list to allow first time applicants an opportunity to receive a grant. back to top
- Why won't you reimburse me for veterinary bills that I have already paid or pay my outstanding veterinary bill?
Healthy Canines will not pay for charges incurred prior to the acceptance of an application back to top
- Why won't you submit payment directly to me?
Healthy Canines will not remit payment to individuals; we will only pay directly to a veterinary office. back to top
- Will you accept email requests for financial assistance?
No. Please visit our Apply For Grant page to apply for financial assistance. back to top
- I applied for assistance. Why haven't I heard back from anyone?
We make every effort to respond back to applications within 48 hours of receipt. Please check your spam folder. If a response is not in your inbox or spam folder, please email email@example.com. back to top
- Why do you not help more dogs?
Healthy Canines processes applications once all of the required documentation is received. Unfortunately, 1 out of 20 applicants complete the application process. back to top
- Where do the funds come from to pay for the veterinary care?
The funds come from generous donations from the public. Healthy Canines works very hard year-round to generate contributions. back to top
- Do you receive government grants?
No, not at this time. back to top
- Is my donation tax deductible?
Yes, your donation is tax deductible. Healthy Canines is a public, nonprofit organization recognized as tax-exempt under the Internal Revenue Code section 501(c)(3). back to top
- Does your team get paid?
No, Healthy Canines is an all-volunteer organization. All of the day-to-day operations are handled by our Founder. She and members of the Board work regular full-time jobs. They are never paid for the hard work they do to make our program a success. Events are run by volunteers as well. back to top
- How can an individual or business hosting an event, benefit to help Healthy Canines?
We are so thankful for those individuals and businesses that want to help Healthy Canines. Please email us at firstname.lastname@example.org. back to top
- How can I spread the word about Healthy Canines?
Visit the Healthy Canines Facebook and Twitter pages to share and retweet your Facebook and Twitter followers about Healthy Canines. back to top